Payment & Billing FAQ

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds are given once Imprint Kings starts working on your order, which means  Imprint Kings has received your necessary materials (i.e., digital files and payment) and has begun work on your job (i.e., your job is in production).

If we verify that we have made an error, we will re-run the order. We must be notified within 24 hours from delivery of any defects. In order to receive the replacement, customer must return 100% of the defective order at their expense within 5 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.

In some cases, a partial or full refund may be extended to the customer if no work has been completed by Imprint Kings for a specific order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order as well as merchant bank fees on credit card transactions.

Refunds resulting from but not limited to, quantity, paper stock and shipping downgrades or cancellations prior to being in production shall be subject to a minimum fee of $15.00, up to 3.5% of the total amount.

Imprint Kings constantly maintains materials inventory and staff, and schedules time on all equipment for orders that have been placed to ensure our ability to produce them at any certain time. Orders that are not yet in production within 5 days of order already incur additional equipment, labor and inventory costs for Imprint Kings. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.

Each order made from Imprint Kings is a contract between you, as the customer making the order, and Imprint Kings. The fact that you have made an order on behalf of a third party does not absolve you of liability to Imprint Kings. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Imprint Kings. 



What payment methods do you accept?
We accept payment by credit card. Your credit card is processed by Authorize.net. You may use any of the following credit cards to make a purchase:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Checking Account

When am I billed for my order?
The full amount of the order is automatically charged to your credit card at the time your order is placed.